API Support Engineer

Contis is a leading European fintech that proudly supports over 2 million customers and processes €9.9bn in annual transactions. We welcome the best talent to join our ambitious and committed team.
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Job Overview :

The API Testing and Support Engineer will provide support to clients.Perform comprehensive testing of APIs. Troubleshoot and debug the technical systems Independently.

We have talented teams across all our functions, and we are always interested in talking to more talented people who want to be a part of this journey. 

Responsibilities & Duties : 

  • Provide timely and accurate engineering-level support to clients and their development teams who uses APIs.
  • Understand client needs and their business use cases, map them with comprehensive APIs that Contis offer, and work with variety of stakeholders on integration aspects.
  • Troubleshoot and diagnose client issues while they integrate with Contis APIs & systems, provide timely and best resolution on the raised matter
  • Driving projects that improve support-related processes and our customer support experience.
  • Keep the product team focused and effective by triaging and then either escalating or fixing customer-reported bugs and issues in production.
  • Collaborate with QA and Development Team to help them ensure our released software is high quality and reliable.
  • Maintain existing test artefacts and document, create daily activity report.
  • Able to multi-task across tickets in your active queue and communicate with development team as needed.
  • Be able to navigate error logs and translate issues to customers.
  • Active participation in review, evaluate and contribute towards continuous improvement.
  • Provide critical problem solving and advanced troubleshooting
  • Strong team player who believes in active collaboration between various teams. Contribute towards producing effective application documentation.

Skills & Knowledge Required : 

  • 5-7 years of development or API Technical Support experience.
  • Strong working knowledge of MSSQL.
  • Experience in troubleshooting and debugging technical systems.
  • Experience scripting in modern programming languages.
  • Excellent oral and written English communication skills
  • Experience supporting applications and services that use API integration
  • Strong analytical skills to assess data quality and system issues independently.
  • Ability to juggle many tasks and projects in a fast-moving environment
  • Must be self-starter and able to work as part of a team, who is excited about technology.
  • Amazing people skills with a love of working with customers.
  • Knowledge on API tools (ex: Postman, JMeter, SoapUI)
  • Good to have experience in API Testing (REST Assured/HTTP Client)
  • Research and resolve data errors and unexpected results.
  • Identify and describe customer-reported software defects.
  • Able to Review .Net application code when troubleshooting.
  • Good Exposure on Product Testing (Banking, Finance & Card Payments industry).

Working with Product Based Organization would be an added advantage

Why Work at Contis ?

  • We seek out and hire only exceptional talent, and therefore recognise that each individual brings value and contribution which has made us who we are today.
  • We have a tech stack to be proud of and a working environment framed by our Contis values and behaviours.
  • We are passionate people who share a common vision, can think big, and thrive on delivering results.
  • We value diversity of thought and expect that you bring all of you to work; your passion, creativity and ideas on how we can be the best in the space that we operate in.
  • In return we will help you to be the very best that you can, we will support with development, give you opportunities to get involved in key projects and offer exposure to challenges that you may not get in a larger organisation.

The benefits on offer:

  • 18 days annual Leave
  • Birthday Policy
  • Yearly Performance Bonus
  • EAP
  • Employee Referral Bonus
  • No Sandwich Leave Policy
  • Personal Accident Policy
  • Relocation Benefit

 

Contis is an equal opportunity employer, embraces diversity and builds an inclusive environment for its employees and customers. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

 

Or, know someone who would be a perfect fit? Let them know!

Ahmedabad

Mondeal Retail Park
380015 Ahmedabad Directions careersindia@contis.com +91 079 2970 4626 View page

Workplace & Culture

At Contis we enjoy spending quality time with colleagues away from our desks, just getting to know one another better.  We’re a diverse group of people and we love to learn from each other.  We believe that it’s important to maintain healthy relationships and great fun to have a laugh together.  We have a variety of social events, recognising cultural celebrations and key moments throughout the year.  When we’re focussed on our work, individual contribution, personal voice and ideas are encouraged.  We want everyone to be themselves at work and enjoy every moment of being a part of the Contis team.  Wellbeing is a priority for us; working in a way that supports good health, and promoting positive mental health is high on our list of focusses to support everyone to be their best at work.  

Already working at Contis?

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email
@contis.com
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