Technical Author

Contis is on a huge growth path and have rapidly doubled payments volume whilst supporting 1.5m end-customers via over 200 clients, we are looking for the best talent to drive our explosive growth.
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Job Overview :

The commercial team utilises Contis’ website (www.contis.com), sales, technical and value proposition collateral to sell Contis’ capabilities to clients who then integrate by consuming any of its 350+ API methods (developer.contis.com) or by skinning Contis’ own customer UI.

Contis is looking for an experienced Technical Writer to articulate this material in accordance with its ‘tone of voice’ (ie. simple, honest and customer-focused) and company values.

We have talented teams across all our functions, and we are always interested in talking to more talented people who want to be a part of this journey. 

Responsibilities & Duties : 

It is likely that 50% time will be spent supporting Contis’ Processing workstream, 30% time will be spent on redrafting the Developer API portal and 20% supporting new product and code releases.  They will work very closely with the API Technical Writer as part of the Technology Team.

  • Obtain an in-depth understanding of Contis’ product portfolio, technology, processing workstream and API portal.
  • Document the Processing product succinctly and simply, optimised from a client point of view.
  • Review all current documentation (predominantly developer portal), curate and work with API Technical Writer to redraft in a client-centric manner.
  • Build and maintain a document library of Contis’ infrastructure and client offerings.
  • Review and optimise stakeholder code and product release communications.

Skills & Knowledge Required : 

  •  5+ years’ experience writing and curating API developer guides, website, value proposition and technical sheets.
  • Advanced knowledge of the agile methodology and technical writing standards.
  • Proven track record of curating content appropriately, with version control etc.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Proven track record creating highly accurate, straight-forward, customer-focused copy using both words and pictures (incl. using Swagger, Visio, Visual Studio and similar tools).
  • Knowledge of API technical writing standards.
  • Experience of working in a banking and/or payments environment would be an advantage.
  • Ability to build consensus, command respect at all levels of an organisation.
  • Self-starter with a considered approach to structuring work
  • ‘Completer-finisher’ with great attention to detail.

Why Work at Contis ?

  • We seek out and hire only exceptional talent, and therefore recognise that each individual brings value and contribution which has made us who we are today.
  • We have a tech stack to be proud of and a working environment framed by our Contis values and behaviours.
  • We are passionate people who share a common vision, can think big, and thrive on delivering results.
  • We value diversity of thought and expect that you bring all of you to work; your passion, creativity and ideas on how we can be the best in the space that we operate in.
  • In return we will help you to be the very best that you can, we will support with development, give you opportunities to get involved in key projects and offer exposure to challenges that you may not get in a larger organisation.

The benefits on offer:

  • 25 days annual leave
  • Birthday Policy
  • Yearly Performance Bonus
  • EAP
  • Employee Referral Bonus
  • Private healthcare
  • Pension scheme, with Company contribution
  • Membership of our life insurance scheme

Contis is an equal opportunity employer, embraces diversity and builds an inclusive environment for its employees and customers. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

 

Additional information

  • Remote status

    Flexible remote

Or, know someone who would be a perfect fit? Let them know!

Navigation House
BD23 1RL Skipton Directions careers@contis.com View page

London

The Argyll Club - Park House, Mayfair
W1K 6SS London Directions careers@contis.com View page

Workplace & Culture

At Contis we enjoy spending quality time with colleagues away from our desks, just getting to know one another better.  We’re a diverse group of people and we love to learn from each other.  We believe that it’s important to maintain healthy relationships and great fun to have a laugh together.  We have a variety of social events, recognising cultural celebrations and key moments throughout the year.  When we’re focussed on our work, individual contribution, personal voice and ideas are encouraged.  We want everyone to be themselves at work and enjoy every moment of being a part of the Contis team.  Wellbeing is a priority for us; working in a way that supports good health, and promoting positive mental health is high on our list of focusses to support everyone to be their best at work.  

Already working at Contis?

Let’s recruit together and find your next colleague.

email
@contis.com
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